Remote Operations Specialist, Tripwire, Inc.Field Engineer, Portland InternetworksFinancial Representative, Country FinancialDirector of Information Systems, Saddleback Leather Co.

Provided managed services for 6 clients (Allergan, Time, Inc., Tempur-Pedic, Sears Canada, Bain Capital, and Robbins & Meyers) using Tripwire Enterprise and Log Center software for configuration management and security incident and event monitoring.

As an IT consultant, delivering service and customer support, I promoted best practices as they pertain to infrastructure, IT security, documentation, and services. • Conducted IT Assessments that required interviewing potential clients to define and gather requirements, and identify IT needs, risks, and make recommendations.

Licensed in Oregon and Washington, helping clients mitigate risk and secure their financial picture through insurance products.

Implemented workload measurements that allowed me to manage expectations and track non-overhead utilization to over 70% for employees and over 95% for contractors. Throughput metrics improved showing 4x more issues tracked, 3.5x more project tasks completed, and over 5x more projects closed with about the same number of staff. Directly report to the COO and…